Which of the following individuals is involved in creating technical communication?

The choice of a company secretary writing a letter to a customer is aligned with the definition of technical communication. Technical communication encompasses the process of conveying complex information clearly and effectively, often in contexts where precise information is needed to facilitate decision-making or understanding.

In the case of a company secretary, the creation of a letter to a customer typically involves using specific, straightforward language to address issues, provide information, or respond to inquiries regarding products or services. This function requires not only an understanding of the subject matter but also the ability to communicate it in a way that is accessible and actionable for the audience. This aligns perfectly with the objectives of technical communication, which prioritizes clarity, precision, and usability.

In contrast, a teacher writing a lesson plan does engage in planning informative content, but it is primarily an internal document aimed at guiding educational delivery rather than communicating with an external audience. A journalist reporting news focuses on informing the public and engaging readers, which leans more toward general communication rather than the specialized type found in technical writing. Finally, a novelist writing fiction explores creative storytelling, which does not emphasize the clarity and directness typically required in technical communication.